Roseville Care Center

Abby deserves 10 stars. My mother is in this facility and while waiting for the nurse to come back I ask Abby if she could help my mom out of the restroom and she took her sweater off immediately and began helping my mother with superb customer service. She is very professional and is eager to assist and help my mother. Im very happy with her service to health card.

My experience with Roseville care center has been outstanding and very professional. The level of care and concern for my father has been excellent. The staff is great and very personable not only do they provide wonderful care for the residents they also care about the families that visit there loved ones. Roseville care center will provide everything you and your family member may need.

If I could give this place zero stars I would. My mother-in-law was sent here by Kaiser before and after her knee surgery and calling it a CARE facility is a misnomer. She had several issues with the attention she received or lack thereof. She rang her call button and 2 hours later someone might deem to come to check on her (a 2 hour wait to evacuate your bladder and bowels sounds excessive, no?). She was supposed to get 2 showers a week; she was there for 3 weeks and got a total of 3 showers, that math doesn't add up. In lieu of the 3 other showers she was supposed to get, she asked for a wet washcloth and a dry one so she could spot refresh herself. They eventually brought her two dry towels and left before listening to what she needed. She pushed her call button again and about an hour later someone came again and when she said she would like the washcloth wetted, they said "we were waiting for you to ask" which she already had on the initial request. She was willing to let all of this slide until the evening when her roommate was in severe pain and pushing the call button (both the roommate and my MIL) resulted in zero response. Her roommate was crying in pain yelling out "help help" and my MIL tried to get the attention of every single person who passed the room, but was met with noses in the air and a dismissal of the job description and the facility description which is to CARE. I don't give a damn if you're understaffed, do not fill more beds, do not accept more patients if you cannot accommodate them with a basic level of care. I hope Kaiser stops partnering with this place because it is ridiculous. If you love your family member or friend don't let them end up here. In fact, I wouldn't even let someone I hate stay here.

As a retired "physician" who literally grew up working in family owned and operated facilities, it's always good to walk into a business where I see adequate support staff who are attentive, helpful and friendly to visitors. Most important is that I've always seen excellent patient care and interaction while on the premises. While not a "new" facility, it is clean and in close proximity to I-80.

This facility is so awful it’s not the patients it’s the management and the scheduling. It was SO much better when Heather was there. Tammy is the new scheduler now and she assured me she would fix my problem on clipboard cause she had that “power to” on her end. Then she back tracked what she said and never fixed it so my account got suspended for the 3rd time and it’s for a year now. I lost my job that was my FT income. It’s one thing if you don’t say anything or offer to help but she LEGIT preached on how godly she is and how she would never do anything intentionally to put me out on my way and look what happened. THEN when I reach out to her multiple times to address the issues that SHE said she would fix I have the messages. She BLOCKED MY NUMBER and never responded. How unprofessional. All I wanted was my issue fixed and she couldn’t even do that